Technical Support Level

Normal (up to 48 hours response time)

Any routine request for a problem that does not jeopardize the operations of the company and that does not result in loss of income or productivity.


Please send us an email detailing your situation

Urgent (up to 4 hours response time)

Any request regarding an issue that could compromise productivity or business operations, whether it affects one or more employees. It could simply be a technical problem preventing you from doing an important task in your operations.


Please send us an email detailing your situation and call us after.

(450) 433-2222, OPTION 1

Critical (up to 1 hour response time)

Any request regarding a problem that jeopardizes the operations of your business, which incurs loss of income and which requires the immediate intervention of our team. For example, it could be a downed server, a failing Internet connection, an out of service telephone system, or any other problem that compromises your business productivity.


Please send us an email detailing your situation and call us after.

(450) 433-2222, OPTION 1